Frequently Asked Questions

Serenova is a premium soft-sided spa designed around comfort, flexibility, and modern technology. Its lightweight design, insulated Polybond foam structure, marine-grade exterior, and TOUCH 4.0 control system create a full spa experience without the permanent installation typically associated with traditional hot tubs.

Serenova combines the comfort and insulation of a soft-sided spa with modern controls and flexible placement. There is no heavy acrylic shell or permanent foundation required, and it operates from a dedicated standard household electrical outlet.

Serenova Spas are Swiss Engineered, combining European design with technology developed specifically for the Serenova spa experience.

Yes. Serenova is designed for year-round enjoyment. Its insulated structure, fitted lid, and heating system work together to retain heat efficiently throughout changing seasons.

Yes. One of the advantages of Serenova’s soft-sided design is flexibility. When drained, the spa can be repositioned or relocated far more easily than a traditional hard-sided hot tub.

The Royal is designed for up to four people, while the larger Legacy accommodates up to six people.

No. Serenova is a soft-sided spa built with a supportive Polybond foam structure. Unlike an inflatable spa, Serenova does not rely on air pressure to maintain its shape. The foam structure provides support, insulation, and the comfortable feel that makes Serenova unique.

No. Serenova’s Polybond foam structure maintains the spa’s form even when it is not filled with water. There are no inflatable walls that need to remain pressurized.

Yes. Comfort is one of the advantages of Serenova’s soft-sided design. The walls provide support while offering a softer, more forgiving feel than the rigid shell of a traditional acrylic hot tub.

Yes. Serenova’s lightweight, soft-sided design provides considerably more flexibility than a permanently installed traditional hot tub. The spa can be drained and relocated, allowing your Serenova to move with you.

Royal — 72-inch diameter × 26 inches high, 219-gallon capacity, 10 jets, and seating for up to 4 people.
Legacy — 78-inch diameter × 28 inches high, 317-gallon capacity, 12 jets, and seating for up to 6 people.

Serenova operates on 110/120V power using a dedicated 15-amp outlet. There is no need for the 220/240V electrical installation commonly required by traditional hot tubs.

No major construction or permanent plumbing is required. Serenova is designed for convenient setup and can be filled using a standard garden hose.

Not necessarily. The spa needs to be placed on a level, stable surface capable of supporting the filled weight of the spa and its occupants. Always verify that the intended location can safely support the required load.

Only a Serenova-approved extension cord should be used. Standard household extension cords should not be substituted.

Fill time varies depending on water pressure and hose flow. Once filled to the proper level, the Aqua Center can begin circulating and heating the water.

The Serenova Aqua Center uses its heating system along with heat recovered from the motor to efficiently bring the spa to your selected temperature and maintain it.

The spa can be set up to 104°F (40°C).

You may notice water movement or slower jet operation during a heating cycle. This is normal and helps circulate water through the heating system. The TOUCH 4.0 system gives you control over jet operation.

Serenova’s lower profile makes entry and exit convenient. The Royal is 26 inches high, while the Legacy is 28 inches high. Serenova surrounds can also add integrated steps and additional usable space around the spa.

Yes. A surround can be added later to transform the space around your Serenova. Different surround designs provide options for steps, seating, storage, and additional space while creating a more finished spa setting.

Serenova uses the TOUCH 4.0 control system. The touchscreen provides convenient access to temperature, jets, filtration, and other spa functions.

Yes. The TOUCH 4.0 system includes Wi-Fi connectivity and app control, allowing you to monitor and control supported spa functions from your compatible device.

Yes. Serenova’s Aqua Center incorporates Bluetooth functionality, including its integrated audio system.

Serenova uses reusable filter balls rather than a traditional pleated paper cartridge. Their lightweight fibrous material captures debris as water circulates through the filtration system.

We recommend rinsing the filter balls weekly and performing a more thorough cleaning approximately once per month, depending on spa usage and water conditions.

Under normal conditions, we recommend draining and refilling approximately every 3–4 months. Heavy use or water-balance issues may require more frequent changes.

Regular testing and routine water care help keep your Serenova clean, clear, and comfortable. Serenova provides recommended water-care guidelines for balancing and sanitizing your spa. Detailed instructions, recommended ranges, and maintenance schedules are included in the Serenova Ownership Guide.

No. Only products compatible with Serenova’s materials and water-care requirements should be used. Avoid adding unapproved chemicals, oils, bath products, or other substances to the spa.

Yes. Circulating the water helps distribute chemicals throughout the spa. Follow the directions provided with your approved water-care products and the Serenova Ownership Guide.

Wipe down exposed surfaces as needed and clean the interior whenever you drain and refill the spa. Periodic system cleaning should also be incorporated into your maintenance routine.

Serenova Express provides a 3-Year Limited Warranty on qualifying new Serenova Spas. The first year includes covered warranty service at no charge. During years two and three, qualifying warranty service is subject to a $275 service charge per claim. Specific exclusions, requirements, and transportation provisions are detailed in the Serenova Limited Warranty.

Yes. We recommend completing your product registration promptly after purchase. Registration helps us maintain your spa information and provide faster assistance if service is ever needed.

Contact Serenova support with your spa information and a description of the issue. Our team can assist with troubleshooting and determine whether additional service is necessary.

Many of Serenova’s major systems are designed as separate components, allowing specific parts to be diagnosed, serviced, or replaced without automatically replacing the complete spa.

Having your name, purchase information, spa model, serial number, and a description of the issue available will help our team assist you more quickly.